Plexus Consulting Group    Articles by Plexus Authors

The Keys to Motivating Your Volunteers
 Copyright Association Trends Reprinted by Permission

Author
Carolyn M. Freeland, PhD

Publication
Association Trends

Publication Date
April 2000




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All of us want to feel productive and satisfied with the efforts we put forth -- whether it's for our own jobs or tasks we take on for our professional, charitable or civic organizations, and it is important to understand these motivations. An informal survey of volunteers showed that the key motivating points to volunteering are:

Understanding motivational needs.
Perhaps at the top of the motivational list is the notion that we all want to accomplish something that is perceived by ourselves and others as worthwhile.

Among the factors that cause professionals to volunteer are:
recognition and respect of peers and employers
camaraderie of others with similar interests
prestige within the profession/community
opportunity for self-improvement

Effective leadership.
It is important for the association's leaders to recognize their responsibility to ensure a process that allows each volunteer to accomplish something worthwhile and obtain the "rewards" or benefits of volunteering. The caveat, of course, is volunteers have limited time, so the tasks must be able to be completed swiftly.

Well-Designed Process.
With a well-developed strategic plan and its operational plan in place, an assn can establish task forces for specific activities along with time lines and success and evaluation measures. Volunteers are more likely to perform with success when they understand the initiative's relevance and the expectations for the task to be accomplished, accept the proposed timelines and reporting procedures, and are provided resources to complete the task.

Recognition.
Making noteworthy recognitions of their efforts, such as a letter of thanks from the CEO or laudatory calls to their employers, will encourage future volunteer efforts.

To ensure an ongoing cadre of future volunteers, one must understand and incorporate the factors that motivate these individuals and establish a process that is designed to support and recognize volunteers for their time and their expertise.

Freeland is the president of Brandywine Group, Punta Gorda FL. 941/575-9418 or freeland@peganet.com.