| Plexus Consulting Group | News Release | ||
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Automated Membership Relation Management Services for Associations |
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Plexus Consulting Group, an international professional services firm serving
the association community, today announced its automated Membership Relation
Management (MRM) suite for associations in partnership with e-cerv, Inc. The
MRM suite is a comprehensive service that blends the web, telephone and
print on demand (POD)/mail fulfillment to provide a complete solution that
lets associations radically improve member service and increase staff
productivity and efficiency.
Plexus President Steven Worth noted that "although e-cerv has honed its skills in serving over 200 of the world's largest corporations, its software packages and services are also ideally suited to the needs of most large and medium size associations, professional societies and foundations." "We have found that associations spend between a third to a half of their total budgets in salaries and information technology, storage and printing systems to respond to member needs and inquiries," Worth continued. "In most cases these systems are not integrated and require huge amounts of staff resources to operate. The Membership Relation Management suite can be implemented and operated by one or two junior administrative staff for a fraction of the amount most associations now spend." e-cerv's Director Steven Nimetz described Membership Relation Management's features saying, "the service allows an association's web and automated telephone support to interact, thereby servicing members' requirements more quickly and efficiently. Data is easily and accurately collected and presented for up to the minute web-accessed reports on member support activity." "Imagine a product that can automatically handle all annual meeting and conference member registration and information fulfillment, survey new membership and meet all member demands for access to information over all three media: web; telephone, and hard copy mail." This service is offered to associations in the US and Canada through Plexus Consulting Group on an exclusive basis. Nimetz added that "it requires no equipment purchases or leases and no experience whatsoever with sophisticated auto MRM systems. We do it all. Association execs just tell us how to customize it to best service their membership." Plexus is an employee-owned firm, structured along lines of industry specialization. These industry groups include specialists from: aerospace and defense, financial services, healthcare, international, manufacturing, natural resources, professional services, and technology. Plexus has affiliate offices in Brussels and Tokyo. e-cerv, Inc. provides communications applications and relationship management services tailored for specific vertical markets. Blending the Internet and telephone, e-cerv lets any organization reap the benefits of powerful relationship management capabilities that up until now were too complex and expensive for all but the largest businesses. |
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