Plexus was retained by the Alliance for Information & Referral Systems to undertake organizational development study to help AIRS increase its capacity as an organization to continue with its creative development of information and referral services and to successfully implement the programs and services that have already been initiated. Plexus achieved this goal through quantitative and qualitative research, as well as strategic consensus building among the Alliance's leadership. The results were used by the Alliance to identify three major areas of activity for a 3-5 year span and align its human and financial resources along those lines.