The American Bankers’
Association (ABA) was faced with the challenge
of raising the technology literacy of its staff
to maintain its competitive advantage as a world-class
solution provider for its members. It developed
a 90 Day “Learn 50 New Things” campaign
which involved a series of technology ‘tip
sessions,’ brown-bag lunches, and one-on-one
user sessions, among other activities. It offered
various prizes to those who achieved the target
of learning 50 new helpful hardware and software
features that could be incorporated into daily
work. The resulting initiative achieved a nearly
80% participation rate, with high rates of general
and department-specific technological skill acquisition
achieved and nearly 20% rise in both the rate
web technology usage and employee technology confidence.
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